Friend's Express, LLC

 
Call your "FRIENDS" for a shipping quote!

TERMS & CONDITIONS


Friend's Express, LLC MC#650452 has on the record the $75,000 bond that is required to legally operate.

All freight quotes are based on the weight, dimensions and the description that have been provided in this listing by customer. Unless notified through the listing, shipment is based on the shipper loading and the consignee unloading the equipment from the trailer. Using a dock, forklift, ramp, crane and tilt bed tow trucks are some of the more common ways to load and unload. These additional costs will not be included in the quote unless requested in the listing. Some drivers may choose to load and unload the equipment from their trailer, this is up to the driver if this is safe to do so. We also have included full value cargo insurance up to $100,000. Additional insurance for your shipment can also be purchased at an additional cost if requested. All displayed transit times are estimates only and do not include day of pickup. Pickup dates are not guaranteed, but every effort will be made to meet these deadlines, weekends and holidays are excluded. 
In case the shipment should change, rate may/may not increase accordingly. If there is a change and the customer cancels after a truck has been dispatched, a truck ordered not used fee will apply and be payable to the carrier booked to haul the item. We make every effort possible by making sure that this shipment is ready to go before we send in the truck. 
If this requires oversize or overweight permits, rates will be all inclusive of the permit costs or escort costs if the listing displays this. Shipments that are not displaying oversize dimensions will be quoted without the cost of permits. In the event it is determined the shipment measurements are incorrect and require permits and/or escorts, customer will be responsible to remit additional payment in order to reimburse our company for these costs. Payment will then be made immediately for this change.
Upon the acceptance of our bid, you will be sent an email with the payment information for your records. ALL shipments must be prepaid via major credit card, direct deposit or bank to bank transfer prior to pickup. Only established businesses and corporations may apply for a credit account which is subject to credit approval. If credit is denied, shipment charges will need to be prepaid. All charges are payable in US dollars only.
The customer will need to provide all contact information, phone numbers and addresses for both the pickup and delivery locations along with a valid email address to receive shipment updates via email.
Friend's Express, LLC, also known as the Transportation Service Provider, (TSP) or broker, is providing a simplified method to ship domestic full truck load (FTL) and less than truckload (LTL) shipments via common carrier. We are a Non-asset based provider.
FTL rates are based on Dock to Dock pickup/delivery and shipper load and consignee unload, which are mileage based. LTL rates are based on dock to dock pickup/delivery and shipper load and consignee unload, also mileage based. The amount of space and the weight will define the LTL rate. Additional fees may apply for charges including but not limited to: Truck Ordered Not Used, Tractor Detention, Trailer Detention, and Driver Assistance, Demurrage, delay, permits, escorts and other necessary expenses.
The Customer, Shipper and/or Consignee (hereinafter collectively referred to as "Customer") agrees to these TERMS AND CONDITIONS which no agent or employee of the parties may alter. Should further shipments be needed, these TERMS AND CONDITIONS shall apply to this and all future shipments scheduled by Customer.
The General Rules Tariffs, set forth by the carriers under contract with the Broker, will in every instance take precedence in all legal proceedings and when applicable, will take precedence over the Broker's TERMS AND CONDITIONS stated herein. If not stated within the carrier's General Rules Tariff, the Broker's TERMS AND CONDITIONS as stated herein shall control. In the case of conflict between the TERMS AND CONDITIONS contained herein and those set forth by the individual selected carrier's General Rules Tariff, the selected carrier's General Rules Tariff shall control. All Terms, including, but not limited to, all the limitations of liability, shall apply to the selected carrier and their agents and contracted carriers. The Broker or TSP is a freight broker and NOT a freight carrier. The Broker reserves the right, in its sole discretion, to refuse any shipment at any time.
All Bills of Lading are NON-NEGOTIABLE and have been prepared by the enrolled Customer or by the Broker on behalf of the Customer and shall be deemed, conclusively, to have been prepared by the Customer. Any unauthorized alteration or use of Bills of Lading or tendering of shipments to any carrier other than that designated by the Broker, or the use of any Bill of Lading not authorized or issued by the Broker shall VOID the Broker's obligations to make any payments relating to this shipment and VOID all rate quotes.The Customer is required to use the Broker's system generated Bill of Lading. If the Customer does not complete all the documents required for the shipment, or if the documents which they submit are not appropriate for the services, pick up or destination requested, the Customer hereby instructs the Broker, where permitted by law, to complete, correct or replace the documents for them at the expense of the Customer. However, the Broker is not obligated to do so. If a substitute form of Bill of Lading is needed to complete delivery of this shipment and the Broker completes that document, the terms of this Bill of Lading will govern. The Broker is not liable to the Customer or to any other person for any actions taken on behalf of the Customer under this provision.
The Customer is responsible for and warrants their compliance with all applicable laws, rules, and regulations including but not limited to customs laws, import and export laws and governmental regulation of any country to, from, through or over which the shipment may be carried. The Customer agrees to furnish such information and complete and attach to this Bill of Lading such documents as are necessary to comply with such laws, rules and regulations. The Broker assumes no liability to the Customer or to any other person for any loss or expense due to the failure of the Customer to comply with this provision. Any individual or entity acting on behalf of the Customer in scheduling shipments hereunder warrants that it has the right to act on behalf of the Customer and the right to legally bind Customer.


Subject to the limitations of liability contained in the Bill of Lading and the carrier's General Rules Tariff, the Broker shall only be liable for loss, damage, miss-delivery or non-delivery caused by the Broker's own gross negligence. The Broker's liability therefore shall be limited to the fees that the Organization has earned with respect to the subject shipment.


When paying by credit card or electronic funds, the Customer agrees they will be responsible for all charges payable, including any adjustments, on account of such Customer's shipment. These charges are to be prepaid in all cases except when occurred after shipment tender, in which case these charges will be due immediately. Customer agrees the broker or their carrier may seize shipment and hold from delivery until all freight charges associated with said shipment are paid in full to Broker.All shippers, consignors, consignees, are jointly and severally liable for the freight charges relating to this shipment.
The Customer shall be liable, jointly and severally, for all charges payable on account of such Customer's shipment, including but not limited to transportation, fuel and other applicable accessorial charges, including all adjustments issued by the carrier(s) after the shipment, and all duties, customs assessments, governmental penalties and fines, taxes, and Broker's attorney fees and legal costs allowable to this shipment and/or all disputes related thereto. The Broker shall have a lien on the shipment for all sums due it relating to this shipment or any other amounts owed by Customer. The Broker reserves the right to amend or adjust the original quoted amount or re-invoice the Customer if the original quoted amount was based upon incorrect information provided at the time of the original quote or if additional services by the carrier were required or otherwise authorized by the Customer to perform the pickup, transportation and delivery functions therein. Customer is permitted three (3) business days from the date of the invoice to dispute any invoiced charges. If the Broker does not receive a dispute within the allowable three (3) business days, the disputed item will be denied by the Broker.
The individual carrier's governing General Rules Tariff determines the standard liability cargo insurance coverage offered by all carriers. If the shipment contains freight with a predetermined exception value, as determined by the selected carrier, the maximum exception liability will override the otherwise standard liability coverage. The filing of a claim does not relieve the responsible party for payment of freight charges. Freight payment is necessary in order for a carrier to process a claim. All freight cargo claims should be submitted immediately to the Broker to help ensure timely resolution. The Broker will attempt to assist in the resolution of freight claims, but has no responsibility or liability therefore. Please contact the Broker for more details regarding carrier insurance or carrier liability.
Where Broker files damage claim with carrier on behalf of customer and receives recovery funds, the Broker has a lien on such recovery amounts and reserves the right to apply recovery amounts to open past due invoices on account. This includes recovery amounts received from carrier for freight charges and/or product damage claim amounts.
The Broker is not liable for any loss, damage, miss-delivery or non-delivery caused by the act, default or omission of the Carrier. The Broker is not liable for any loss, miss-delivery or non-delivery caused by the act, default or omission of the Customer or any other party who claims interest in the shipment, or caused by the nature of the shipment or any defect thereof. The Broker is not liable for losses, miss-delivery or non-delivery caused by violation(s) by the Customer of any of the TERMS AND CONDITIONS contained in the Bill of Lading or of the carrier's General Rules Tariff including, but not limited to, improper or insufficient packing, securing, marking or addressing, or of failure to observe any of the rules relating to shipments not acceptable for transportation or shipments acceptable only under certain conditions. The Broker is not liable for losses, miss-delivery or non-delivery caused by the acts of God, perils of the air, public enemies, public authorities, acts or omissions of Customs or quarantine officials, war, riots, strikes, labor disputes, weather conditions or mechanical delay or failure of aircraft or other equipment. The Broker is not liable for failure to comply with delivery or other instructions from the Customer or for the acts or omissions of any person other than employees of the Broker.
THE BROKER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO DELIVERIES OR WITH REGARD TO THIS WEBSITE, INFORMATION PROVIDED ON THIS WEBSITE OR SERVICES RELATED TO TRANSACTIONS CONDUCTED ON THIS WEBSITE. THE BROKER CANNOT GUARANTEE DELIVERY BY ANY SPECIFIC TIME OR DATE. IN ANY EVENT, THE BROKER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME, WHETHER OR NOT THE BROKER HAD KNOWLEDGE THAT SUCH DAMAGES MIGHT BE INCURRED.
Forum Selection and Choice of Law, Any claim, dispute or litigation relating to these Terms and Conditions, any shipment scheduled or tendered hereunder or through the Broker's website, or relating to any and all disputes between the Broker and the enrolled Customer, Shipper and/or Consignee and/or Brokers for any enrolled Customer, Shipper and/or Consignee, shall be filed in the State of Oregon or in the United States District Court and shall be subject to Oregon law.